Our policies

Book online at any hour, or call the studio. We take no deposit. Your esthetician confirms by text or email, whichever you choose, and a new client starts with the consultation or the first visit.

Please give 24 hours' notice to cancel or move a visit. If you're running late, call us: a late arrival may shorten your visit, because the time after yours is held for someone else.

If you miss a visit without telling us, we'll ask you to confirm your next one by phone before we hold the time. Weather and road closures are a fact of winter here, and we'll gladly move your visit if the roads are bad.

Lavender sees adults. A client under 18 comes with a parent or guardian, who signs the booking and stays for the consultation. The rooms are small, so a companion waits in the front room.

Arrive about ten minutes early to settle in. Come as you are, with whatever you wore on your face that day, and we'll take it from there. If you've been out in strong sun or wind, tell us at the start so we can plan a calmer visit.

If you are pregnant or might be, take a prescription skin medicine or have a skin condition a doctor is managing, ask your doctor before you book and tell us at booking. We may suggest a doctor or dermatologist when something is outside a facial's reach.

We try a new product on a small area first and wait before using it on your whole face. Tell us about sensitivities and allergies at booking. Reactions can happen with any skin product; if one does, tell us and we'll change the plan.

If a visit didn't go the way you expected, tell us within a few days and we'll make it right together. We'll adjust the plan at your next visit.

Tips are welcome and never expected. You can add one when you pay.